FAQs

Frequently Asked Questions

MY CANDLES HAVE ARRIVED! WHAT NOW?
The first thing you should do once your candles have arrived are to let them rest. I know, that sounds crazy considering you've waited days for them to arrive through the postage, BUT it is so worth it, and they're gorgeous to incorporate into your decor! It is also important to learn how to care for them!

 

WHY WAIT?
Your candles have been through a long and jostling journey through the postage! The average room temperature has repeatedly changed over the last 48 or more, but giving them time to acclimate to your space and let the wax molecules settle once again will improve the longevity of your candle. Simply place the candle in an appropriate space, preferably away from heat & light, and enjoy! As a rule of thumb, keeping candles in a cool, low lit space generally makes them better with age! We think they're showstoppers alongside raw textures such as wood grain or stone & houseplants galore!



ANY OTHER REASONS NOT TO FIRE IT UP?
Our candles also have an excellent cold throw! You can enjoy the amazing fragrance blend weeks before deciding to burn. Simply leave the the lid off and enjoy the top notes of our custom fragrance blend. We find the cold throw is the most strong in proximity to a full moon! Our candles also can fill smaller sized closets when left without the lid on, leaving fabrics with an amazing scent!

 


DO I HAVE TO LET MY CANDLE ACCLIMATE?
No way! This is all in preference! Our candles arrive to you after our necessary curing time. They are ready to light the moment you have them in your hands! We do recommend keeping them in lower lit & cooler spaces to minimize damage such as discoloration or scent loss. We lastly recommend at all costs to avoid moist or conditions involving water, as this can be dangerous and may ruin the burn or candle itself.

 

WHERE SHOULD I LIGHT MY CANDLE? We always recommend placing your candle on a heat resistant surface within sight and away from drafts, pets, and children. Keep your candle at a far distance from other objects and flammable items, we love lamps around these parts!

 

HOW DO I LIGHT MY CANDLE?
Your candle has arrived standard with a pre-trimmed wick. Simply tip your candle to its side and draw a safe flame to the wooden wick! For best application, hold the flame to the wick for roughly 15-30 seconds, letting the flame travel up the wick you are lighting. Don't worry if a drop or two of wax melts and travels down itself, this soon will be apart of the melt pool.

 

 SHOULD THE FLAME BE LARGER THAN A COTTON WICK? Yes. Wooden Wick Candles normally tend to burn on the "hotter side" and do vary depending on the wood grain or varying size & thickness of the wick. This takes advantage of the candle's scent throw during its burn time to savor the longevity of its life. Ideally your candle should reach a full melt pool to 1/8th from the glass during each burn session within four consecutive hours. This can vary depending on the imperfections of the wood / wick, and we do not recommend burning unsupervised or longer than four hours. This may make the candle too warm and disperse far too much fragrance oil resulting in a larger flame that soots excessively. 

 

DOES ROOM TEMPERATURE AFFECT FLAME SIZE?
Yes. In our extensive testing we have found that heat and humidity are playing factors when burning natural wooden wicks.

 

HOW LONG SHOULD I BURN MY CANDLE?
We recommend at most burning your candle at a maximum of four consecutive hours in a session. When it comes to timing, you want to make sure the melt pool has reached 1/8" from the edge of the vessel before extinguishing to guarantee longevity. 

It is critical that you designate enough time during the first burn to allow the melt pool to reach 1/8" from the edge of the glass, and one inch deep to ensure that the candle burns properly for the entirety of its life. Extinguishing too soon too often may result in tunneling & drowning of the wick. For the best scent throw, look for the wax to be clear. We usually extinguish our candles once they have reached a full melt pool to savor the appearance & fragrance throughout the life of each burn. 

As a side note, don't worry during the middle stages of the burn, this wax residue on the walls of the vessel will melt once the candle heats up.

When re-lighting, make sure to trim the wick appropriately depending on the heat of the first burn. The first burn will tell you a lot about the variation of that particular wooden wick. Each wick, although tested to the appropriate width and thickness, is never guaranteed to be the same as the previous. No two pieces are ever perfectly alike. To specify, if the wick seemed to get hot faster within four hours, trim the wick a tad bit shorter, and if it seemed to take longer to reach this melt pool do not trim the wick as short. Dancing flame is normal when the wick is adjusting to the trim length, but as a rule of thumb simply pinching the wick as close to the live edge with your fingertips works best.

 

WHAT HAPPENED APPEARANCE OF THE WAX?
During the full burn of your candle the wax will change its appearance. This is completely normal due to the use of our natural & colorless food grade plant composed wax blends. Drafted areas can also be indicated by top singe of the wax due to excessive flame dancing. 

 

HOW DO I TRIM THE WICK?
Simply pinch the charcoal off of the wick with your finger tips. We also recommend using Wick Trimmers or nail clippers to keep it easy and clean! This is a useful tip during the later stages of burning as well as if you would prefer a closer trim to keep the flame a tad bit smaller. Trimming the wick is important because wooden wick candles have a tendency to burn hotter than cotton wick candles. This is completely normal. 

 

HOW DO I TRIM A SPIRAL WICK?
I'm glad you asked, because its taken a long time to find the perfect method to get that nicer trim closer to 1/8" with our Spiral Wicks.. We have found it is best to use nail clippers or carpentry pliers to trim spiral wicks. simply pinch the wick with one hand, and clip with the other! You can also trim at two separate angles once the wick becomes a bit more difficult to reach! 

 

MY CANDLE IS SOOTING BLACK SMOKE, WHAT SHOULD I DO?!
Stay calm! Did you trim the wick before you lit? You need to trim the wick a bit shorter! Extinguish the flame, let the candle cool, and trim again! Sometimes trimming the wick based upon flame size can be a tad tricky due to no two pieces of timber being alike, this is why we leave a larger lip between the surface of the wax and the top of the vessel to fully keep the flame contained.

Ideally you want to trim the wick below 1/4", closer to 1/8". Some wooden wicks with boosters or of various shapes need to be trimmed closer to the live burning edge, as they can burn a bit hotter. You wouldn't think so, but your fingertips are ideal to pinch the proper amount of wick off. But, in a pinch nail clippers work great to trim closer and keep it clean!

Also be cautious of over trimming the wick! If you over trim the wick the candle will struggle to stay lit once the wax begins to pool or could potentially drown itself due to lack of a live edge to keep the flame burning.

 

... I HAVE DROWNED THE WICK, WHAT SHOULD I DO?
So you may have drowned your wick by over trimming.. that's okay! Wooden wick candles can be a fun or tricky adventure! Firstly you can try tipping the candle to its side while trying to get it lit. You should see a few drops of wax melt down the surface of itself, giving the wood more surface area.

If that does not work, attempt to safely remove a bit of the liquified wax once the flame has been extinguished with a paper towel or cotton swab. If the flame still struggles to stay lit you may need to remove a bit of wax.

Use a spoon to gently remove enough wax to where the top of the wick is 1/8" from the flat surface of the wax. Be careful not to disturb the wick. This should be an absolute last resort, but a perk is you can always throw any scraped wax into a certified melter to diffuse the scent, and the wax is water soluble with warm soapy water! Make sure you are holding the flame to the wick long enough for it to fully light with the scraping method, as the wick will have been previously submerged and have a wax residue.

 

I HAVE BURNT MY CANDLE COMPLETELY.. WHAT NOW?
How did you like it? We hope you loved it! If you'd like to recycle the container: clean the remaining wax out of the vessel, twist the cold-rolled steel wick clip off in a pulling motion, and wash in hot soapy water. Take caution with the some colored glass vessels as they may have a matte overspray. If excessively scraped this may pull from the glass itself. If the residue of the wick sticker or labels are being difficult, soak in hot soapy water and use a dish cloth to scrub away while still warm. Repeat if necessary or place in top rack of dishwasher making sure all remaining wax has been removed.